Technical support is covered under the maintenance program. The first year of maintenance is included with all licenses, and additional years can be added.
Customers and potential customers can file support cases online using StarNet’s FogBugz support tracking system. Cases are answered on the same or next business day.File a Support Case
Access our Knowledge Base offering detailed documentation on FastX and X-Win32 installation, licensing, session configuration and other Administrator and End Users issues. You can also search specific questions by keywords. Over the years, we have heard it all. Each time we solve a problem that others could run into, we generate a knowledge base article. There are over 150 articles in the database.