Licensing & Support Options

FastX Licensing Options

FastX includes the license server in the installation package. The license server is typically installed on the same server where FastX is installed. In cases where users connect to multiple servers, the license server can be installed on each server, or the user can set up the license server as a "central license server" which all the other FastX servers use. A failover license server option is available on request.



Support & Maintenance Services

StarNet's Support & Maintenance program includes the following services:

  1. Maintenance: Customers have access to all new patch and full releases issued while the support program remains current. StarNet will notify customers when a new release is available. Unlimited license transfer is also included for when a license server or user PC is replaced.
  2. Technical Support:StarNet provides direct support via telephone & email, StarNet's online Support Ticket Tracking system, and Zoom/WebEx meetings when needed. Also included are engineering services for implementing customer-requested features.

Concurrent User Licenses

All FastX customers will be provided with concurrent user licenses as the default license type. Each license in a concurrent pool of licenses offers users the ability to run as many FastX sessions on a specific host as they want.

`

Perpetual & Subscription Licenses

`

StarNet offers both perpetual (permanent) licenses which the customer owns as well as annual subscription licenses which last only for as long as the customer continues with the annual subscription. With perpetual licenses, after paying the one-time cost and the first year of support & maintenance, customers have the option of extending their support at a cost of 20% of the license price. Annual subscription licenses include the support & maintenance. Typically, customers commit to 1 to 3 years upfront on a subscription license.

StarNet's support program includes direct support via telephone & email, StarNet's online Support Ticket Tracking system, and Zoom/WebEx meetings when needed. Also included is engineering service for implementing customer-requested features, on a case by case basis. The program gives customers access to all new patches and full releases issued while the support program remains current. StarNet will notify customers when a new release is available. Unlimited license transfer is also included for when a license server or user PC is replaced.

Concurrent Session Licenses:

StarNet can provide licenses for concurrent sessions, meaning the pool is based on the total number of available sessions (connections). An example of a concurrent session would be that a 10-session license can be used by 10 people (1 session each) or 5 people with 2 sessions each, etc. Session licenses are available only on request.



X-Win32 Licensing Options

X-Win32 offers a choice of concurrent or node-locked licenses. All licenses are perpetual unless otherwise agreed.



Node Locked Licenses

Node locked licenses are tied to the physical hardware of the PC where they are installed. Each machine activates one license. Once activated, node locked licenses can run independently and do not need a connection to a license server. The user can run as many sessions to as many remote machines as they have access. Licenses can be activated either automatically through the product itself, or manually through our website. Node locked licenses are supported on Windows XP, Vista, 7, 8, 10. Node locked licenses do not support installations on Windows/Citrix terminal servers.



Concurrent Licenses

Concurrent (floating) licenses require the X-Win32 license server to be installed on either a Windows or Linux server. This machine needs to always be available. A failover license server option is available on request. Each user who checks out a license from the pool will be able to connect to multiple remote servers and run multiple sessions on each server.



End User Licensing Agreements

FastX EULA
X-Win32 EULA