StarNet's
Maintenance & Support
Program
StarNet's
Maintenance & Support
Program
StarNet's
Maintenance & Support
Program
Support
- Telephone and email support during US Pacific time business hours.
- Online Support system (Fogbugz)where customers file support issues. Cases are dealt with on a same or next business day basis.
- Zoom/WebEx sessions to assist customers with installation & configuration issues or to debug technical issues.
- Engineering support to implement new customer-requested functionalities.
- Onsite support visits where possible.
- Online support knowledge database with dozens of articles detailing various aspects of the product.
Maintenance
- New patch and full releases available to all customers with licenses under current maintenance.
- License support: Customers can obtain replacement licenses when changing workstations or license servers.
File a Support Case
Customers and potential customers can file support cases online using StarNet’s FogBugz support tracking system. Cases are answered on the same or next business day.
File a Support CaseSearch the Knowledge Base
Access our Knowledge Base offering detailed documentation on FastX and X-Win32 installation, licensing, session configuration and other Administrator and End Users issues. You can also search specific questions by keywords. Over the years, we have heard it all. Each time we solve a problem that others could run into, we generate a knowledge base article. There are over 150 articles in the database.
