X-Win32 FastX Support

StarNet Customer Support Policy:

All support is covered under our maintenance program. The first year of maintenance is included with all licenses, and additional years can be added. Maintenance includes:

  • All technical support
  • Support is provided by phone, email, and our online system
  • All tech support cases are addressed the same or next business day
  • Access to our extensive online database
  • Engagement with our support staff via WebEx to smoothly implement our products in your environment

File a Support Case

Customers and potential customers can file support cases online using StarNet’s FogBugz support tracking system. Cases are answered on the same or next business day.

File a Support Case

Search the Knowledge Base

Access our Knowledge Base offering detailed documentation on FastX and X-Win32 installation, licensing, session configuration and other Administrator and End Users issues. You can also search specific questions by keywords. Over the years, we have heard it all. Each time we solve a problem that others could run into, we generate a knowledge base article. There are over 150 articles in the database.

Visit the Knowledge Database
FastX X-Win32 Support

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